Shipping and Delivery Policy

Website: https://ravenske.com
Business: RavensKe
Location: Nairobi, Kenya
Last Updated: 14 October 2026

1. Overview

At RavensKe, we aim to make online shopping convenient by providing reliable delivery services to customers across Kenya.

This Shipping and Delivery Policy explains how orders are processed, shipping fees are charged, and deliveries are handled.

By placing an order on RavensKe.com, you agree to this policy, subject to applicable Kenyan law.

2. Delivery Locations

RavensKe delivers orders to customers across Kenya, subject to delivery service availability.

We offer countrywide delivery, including Nairobi, other major towns, and locations served by our delivery network.

If delivery to a particular location is unavailable, our team will inform the customer and discuss the available options before proceeding.

3. Shipping Fees

RavensKe charges a flat shipping fee of KSh 300 per order for deliveries countrywide.

The standard delivery fee is KSh 300 regardless of the delivery destination within Kenya, subject to service availability and any clearly communicated exceptions.

The applicable shipping fee will be displayed at checkout or communicated to the customer before the order is confirmed.

Any changes to the standard shipping fee or special delivery arrangements will be communicated to the customer before the order is finalized.

4. Order Processing

Orders are processed after they have been submitted through RavensKe.com.

Order processing may include confirming product availability, verifying payment where applicable, preparing the products, and arranging dispatch.

Processing times may vary depending on order volume, product availability, weekends, public holidays, and other operational circumstances.

An order confirmation does not necessarily mean the order has been dispatched.

If an order cannot be fulfilled, RavensKe will contact the customer to discuss the available options.

5. Delivery Timelines

Delivery times depend on the destination, order processing, courier schedules, and other operational factors.

Where available, the estimated delivery timeframe will be communicated during checkout, order confirmation, or subsequent customer communication.

Delivery estimates are not guaranteed unless expressly confirmed as such. If a significant delay occurs, RavensKe will make reasonable efforts to notify the customer.

Customers may contact our support team for updates on their orders.

6. Order Confirmation and Dispatch

Customers should provide accurate contact information and delivery details when placing an order.

Where available, RavensKe may send order confirmations and dispatch updates through email, telephone, SMS, or WhatsApp.

Customers should keep their phones accessible and respond to reasonable delivery-related communication to help ensure successful delivery.

7. Delivery Requirements

Customers are responsible for providing a complete and accurate delivery address, a working telephone number, and any relevant directions needed to locate the delivery destination.

Customers should ensure that they or an authorized recipient are available to receive the order.

If delivery cannot be completed because the recipient is unavailable or the delivery information is incorrect, RavensKe will communicate with the customer to arrange the next steps.

Any additional delivery charges arising from a repeat delivery will be communicated to the customer in advance and applied only where appropriate and permitted by law.

8. Failed or Unsuccessful Deliveries

A delivery may be unsuccessful because of an incorrect address, an unavailable recipient, an unreachable telephone number, or circumstances affecting the delivery service.

Where a delivery attempt fails, RavensKe or its delivery partner may contact the customer to arrange another attempt or an alternative delivery arrangement.

If delivery cannot be completed after reasonable attempts, RavensKe will contact the customer to determine an appropriate resolution.

Any cancellation, return, or refund arising from an unsuccessful delivery will be handled in accordance with our Refund and Returns Policy and applicable Kenyan law.

9. Delivery Delays

Although RavensKe aims to deliver orders within the communicated timeframe, delays may occur because of:

• Courier or transport disruptions.

• Severe weather conditions.

• Public holidays or unusually high order volumes.

• Incorrect or incomplete delivery information.

• Security incidents or other events beyond reasonable control.

If your order has not arrived within the communicated timeframe, contact our customer support team with your order number.

We will review the available information and, where necessary, follow up with the relevant delivery partner.

This section does not limit any customer rights or remedies available under applicable law.

10. Lost, Missing, or Incorrect Deliveries

If your order has not arrived, has been delivered to the wrong location, or appears to be missing, contact RavensKe as soon as possible.

Please provide your order number, contact details, and a description of the issue.

We will investigate the matter and coordinate with the delivery provider where applicable.

Depending on the circumstances, the resolution may include redelivery, replacement, or a refund in accordance with applicable law.

11. Damaged Packages or Products

If your order arrives damaged or contains a damaged, defective, or incorrect product, contact RavensKe promptly.

Where possible, provide clear photographs of the packaging and affected product, together with your order number and a description of the issue.

Keep the product and its packaging until our team advises you on the next steps.

Eligible claims will be handled in accordance with our Refund and Returns Policy and applicable Kenyan law.

12. Incorrect Delivery Information

If you discover that your delivery address or telephone number is incorrect after placing an order, contact RavensKe immediately.

We will attempt to update the information if the order has not been dispatched or if the delivery provider can still make the change.

Changes requested after dispatch cannot be guaranteed and may affect the delivery timeframe.

13. Order Cancellations

Customers who wish to cancel an order should contact RavensKe as soon as possible.

Cancellation requests received before dispatch may be accommodated where practical.

If an order has already been dispatched, the customer may need to follow the applicable return process.

Where RavensKe cannot fulfil a paid order, any applicable refund will be processed in accordance with our Refund and Returns Policy and applicable law.

14. Shipping and Returns

Shipping arrangements for returned products are governed by our Refund and Returns Policy.

Where a return is necessary because RavensKe supplied an incorrect product or a qualifying defective item, reasonable return shipping costs will be handled in accordance with the applicable policy and Kenyan law.

For other approved returns, shipping costs will be determined by the applicable return conditions and any mandatory legal requirements.

Customers should contact support before sending a product back to receive the appropriate instructions.

15. Contact Information

For shipping inquiries, delivery updates, or assistance with an existing order, contact us using the details below.

Business Name: RavensKe
Website: https://ravenske.com
Location: Nairobi, Kenya
Email: info@ravenske.com
Phone: 0182162501

When contacting us about an order, please include your order number to help us resolve the issue efficiently.

16. Policy Updates

RavensKe may update this Shipping and Delivery Policy when necessary to reflect changes in its operations, delivery arrangements, or legal requirements.

The latest version will be published on RavensKe.com.

Thank you for shopping with RavensKe.