Terms of Service

Website: https://ravenske.com
Business: RavensKe
Location: Nairobi, Kenya
Last Updated: 14 October 2026

1. Introduction

Welcome to RavensKe. These Terms of Service govern your access to and use of RavensKe.com, including browsing products, placing orders, making payments, and using any services provided through our website.

By accessing or using this website, you agree to these terms. If you do not agree, please discontinue using the website.

RavensKe operates in accordance with applicable laws and regulations of Kenya, including relevant consumer protection and data protection requirements.

2. Eligibility and Use of the Website

By using RavensKe.com, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use the website only for lawful purposes. You must not:

• Use the website to commit fraud or engage in unlawful activities.

• Submit false, misleading, or unauthorized orders.

• Attempt to access restricted systems or interfere with website security.

• Introduce malicious software, viruses, or harmful code.

• Copy, misuse, or interfere with website content or functionality without authorization.

RavensKe reserves the right to restrict or suspend access where there is reasonable evidence of misuse, fraud, or a security risk, subject to applicable law.

3. Products and Product Information

RavensKe aims to provide accurate product descriptions, photographs, specifications, prices, and availability information.

However, minor variations in colour, appearance, packaging, or presentation may occur because of screen settings, manufacturer updates, or changes in packaging.

Product photographs are provided to help customers understand the items offered. Customers should review the product description, specifications, dimensions, compatibility, and other relevant information before ordering.

If a product is materially different from its description or does not meet applicable legal requirements, customers may be entitled to remedies under our Refund and Returns Policy and applicable Kenyan law.

4. Product Prices and Availability

All prices will be displayed on the website in the stated currency, ordinarily Kenyan Shillings (KES), unless otherwise indicated.

Prices, promotions, and product availability may change without prior notice. Changes will not retrospectively alter an order that has already been accepted, except where correction or adjustment is legally justified and appropriately communicated.

If a product becomes unavailable after an order is placed, RavensKe will notify the customer and arrange an appropriate solution, which may include an alternative product or refund where applicable.

RavensKe reserves the right to correct genuine pricing or listing errors. If an error affects an order, we will contact the customer before taking any further action, subject to applicable law.

5. Orders and Order Acceptance

Placing an order through RavensKe.com constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted.

Order acceptance may depend on payment verification, product availability, delivery details, and other reasonable order-validation checks.

RavensKe may decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, stock unavailability, or material listing errors.

Where payment has already been received for an order that RavensKe cannot fulfil, an appropriate refund will be arranged in accordance with applicable law and our Refund and Returns Policy.

Customers are responsible for providing accurate contact information, delivery addresses, and other required order details.

6. Payments

RavensKe may support payment methods displayed at checkout, which may include M-Pesa, bank payments, debit or credit cards, or cash on delivery where available.

Customers must ensure that payments are made through the approved payment channels provided by RavensKe.

Orders requiring advance payment may not be processed until payment has been verified.

RavensKe will not ask customers to disclose their M-Pesa PIN, banking password, card PIN, or one-time password to confirm an order or process a refund.

Where a payment is unsuccessful, duplicated, or disputed, the matter will be reviewed using the relevant transaction records and payment-provider procedures.

7. Delivery and Shipping

RavensKe aims to deliver orders within the estimated timeframe communicated at checkout or during order confirmation.

Delivery times may vary depending on the customer's location, product availability, courier schedules, weather, public holidays, and other circumstances beyond reasonable control.

Customers must provide accurate delivery details and make reasonable arrangements to receive their orders.

Additional delivery charges, where applicable, will be communicated before an order is completed.

If a delivery is delayed, lost, incorrectly delivered, or otherwise not completed as agreed, customers should contact RavensKe for assistance.

Nothing in this section excludes any obligations or customer rights imposed by applicable Kenyan law.

8. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and replacements are governed by the RavensKe Refund and Returns Policy published on our website.

Customers should consult that policy for details on eligibility, reporting damaged or incorrect products, return arrangements, refund processing, and delivery charges.

The Refund and Returns Policy must be interpreted consistently with these Terms of Service and applicable Kenyan law. Where a term conflicts with a mandatory legal requirement, the legal requirement will prevail.

9. Promotions, Discounts, and Offers

RavensKe may offer promotions, discount codes, seasonal sales, and other special offers.

Promotional offers may be subject to stated conditions, eligibility requirements, stock availability, and expiry dates.

Unless otherwise stated, promotional codes cannot be exchanged for cash or combined with other offers.

RavensKe may correct promotional errors or withdraw future offers where reasonably necessary. Any action affecting an existing order will be handled fairly and in accordance with applicable law.

10. Customer Accounts and Security

If the website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, subject to applicable law.

You should notify RavensKe promptly if you suspect unauthorized access to your account.

RavensKe may suspend access to an account where reasonably necessary to investigate suspected fraud, protect customers, or maintain website security.

Account information must be accurate and kept reasonably up to date.

11. Privacy and Personal Data

RavensKe collects and processes personal information as necessary to operate the website, fulfil orders, process payments, arrange delivery, provide customer support, and meet legal obligations.

Personal information may include names, telephone numbers, email addresses, delivery addresses, order records, and relevant transaction information.

RavensKe will handle personal data in accordance with its Privacy Policy and applicable Kenyan data protection laws, including the Data Protection Act, 2019.

Information may be shared with payment providers, delivery partners, technology service providers, and other authorized parties where reasonably necessary for legitimate business operations or where required by law.

Customers should review the Privacy Policy for further details about data collection, use, retention, sharing, and applicable rights.

12. Intellectual Property

Unless otherwise stated, the content of RavensKe.com, including its branding, logos, text, graphics, photographs, page layouts, and website design, is owned by RavensKe or used with permission.

You may browse the website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, sell, or commercially exploit website content without the relevant owner's prior authorization, except where permitted by law.

Third-party names, logos, trademarks, and product brands remain the property of their respective owners.

13. Third-Party Services and Links

The website may contain links to third-party websites or use external services, including payment processors, delivery services, analytics providers, and other technology platforms.

These third parties may operate under their own terms and privacy policies.

RavensKe does not control all third-party websites or services and is not responsible for their independent content or practices, subject to any responsibility imposed on RavensKe by applicable law.

Customers should review relevant third-party terms before using those services.

14. Website Availability and Maintenance

RavensKe aims to keep its website accessible and functioning properly but does not guarantee uninterrupted or error-free access.

Temporary interruptions may occur because of maintenance, technical faults, hosting issues, security incidents, or other operational circumstances.

RavensKe may update, modify, suspend, or discontinue website features where reasonably necessary, while respecting existing contractual obligations and applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, RavensKe will not be responsible for indirect or unforeseeable losses arising from a customer's improper use of the website or from circumstances beyond its reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable rights and remedies relating to defective products, misleading product descriptions, consumer protection, data protection, or other mandatory legal obligations.

Customers remain responsible for using products in accordance with the relevant instructions, safety guidance, and intended purpose.

16. Events Beyond Reasonable Control

RavensKe will not be considered in breach of these terms solely because of a delay or interruption caused by circumstances reasonably beyond its control, such as natural disasters, severe weather, transport disruptions, public emergencies, or major network failures.

RavensKe will take reasonable steps to reduce the impact of such events and communicate material delays where practical.

This section does not remove any refund obligations or other rights that apply under Kenyan law.

17. Complaints and Dispute Resolution

Customers experiencing an issue with an order or website service should first contact RavensKe through the contact details published on RavensKe.com.

We will review complaints and seek to resolve them fairly and within a reasonable timeframe.

Where a dispute cannot be resolved directly, either party may pursue the remedies available through the appropriate Kenyan authorities or courts.

Nothing in these terms prevents a customer from exercising a statutory right to make a complaint or seek legal redress.

18. Governing Law

These Terms of Service are governed by the laws of Kenya.

Subject to applicable law and jurisdictional rules, disputes relating to the website, orders, or these terms will be handled by the competent courts or other appropriate dispute-resolution bodies in Kenya.

19. Changes to These Terms

RavensKe may revise these Terms of Service to reflect changes in its operations, website functionality, services, or legal requirements.

The latest version will be published on RavensKe.com with the updated date.

Changes will apply from the stated effective date and will not unlawfully remove rights or obligations that already apply to existing transactions.

Customers are encouraged to review this page periodically.

20. Contact Information

For questions about these Terms of Service, orders, or website services, please contact:

Business Name: RavensKe
Website: https://ravenske.com
Location: Nairobi, Kenya
Email: info@ravenske.com
Phone/WhatsApp: 0182162501

Thank you for choosing RavensKe.